About Us | PanPet
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At PanPet, we are more than just a pet product website — we are a big family of "pet enthusiasts". Here, every pet is treated like a family member, and every product is born from the pure love and responsibility we have for our furry kids. ​
In 2010, PanPet officially started in a small garage in Guangzhou, China. Starting with our first self-designed "soft, breathable anti-pull collar", we have adhered to a strict rule: every product must first pass the "personal test" of our own pets.​
Today, PanPet has long gone from that small garage to the entire United States, but our original aspiration of "treating pets like family" has never changed.​
Our Mission: Let Every Pet Enjoy a Safe and Comfortable Life​
We firmly believe that pets are the warmest companions in human life, and they deserve uncompromising safety and no-compromise comfort. Therefore, PanPet's mission has never wavered:​
  • Carefully Selected Materials, Rejecting "Harmful Additives": All products use food-grade, non-fluorescent, formaldehyde-free safe materials. Every detail, from the fabric of pet beds to the filling of toys, has been tested by authoritative institutions to eliminate "invisible harm".​
  • Precise Design, Adapting to Different Pets: Whether it is "teething soft rubber toys" for puppies, "low-threshold warm beds" for senior cats, or "lightweight harnesses" for small and medium-sized dogs, we customize each product based on the pet's age, size, and habits, rejecting "one-size-fits-all" general models.​
  • Transparent Pricing, Saying Goodbye to "Brand Premiums": As an independent platform, we eliminate the intermediate agent links and connect directly with factories, allowing pet parents to buy "big-brand quality" products at a reasonable price.​
Our Commitment: Be Responsible for Every Pet and Keep Faith with Every Parent​
If you ask what PanPet's greatest confidence is? The answer is: we are pet parents ourselves. We understand your anxiety about pets accidentally ingesting harmful toys, your wish to give senior pets a comfortable life, and the happiness you feel when seeing your furry kids play happily.​
Therefore, PanPet makes the following commitments to every pet parent:​
  • All products support 30-day no-reason return and exchange .​
  • 24/7 customer service is online to answer your "pet-raising questions" at any time .​
  • Continuous innovation to let more pets use good products that "understand them better".​
Thank you for choosing PanPet and becoming a part of our pet love journey. In the future, we will continue to carry the love for furry kids, develop more high-quality products, and walk with you through every warm day accompanying them.​
— The PanPet Team